Terms of Service

Standard Terms of Service
Last updated: 7/17/2025

These Standard Terms of Service (“Service Terms”) govern all contractual service relationships between SIA AKKERMAN (CranexPro) and its business customers. By engaging our services, the customer agrees to these terms.

Company Details:
SIA AKKERMAN (CranexPro)
Grostonas iela 19–30, Rīga, LV-1013, Latvia
VAT number: LV40203593226
EU reg. number: LV14ZZZ40203593226
Email: info@cranexpro.com
Phone: +371 20 649 230

1. Scope

These Terms apply to all service contracts with entrepreneurs, legal entities under public law, or special funds. They cover maintenance, technical assistance, installation, and rental of CranexPro equipment.

2. Contract Formation

• Offers are non-binding unless marked as binding.
• Orders are binding only upon written confirmation or actual service provision.
• The exact scope of services shall be confirmed in writing.

3. Service Execution

• Services are performed professionally and independently.
• Individual agreements override these Terms.
• Services such as consulting or training require explicit agreement.
• CranexPro may use subcontractors when needed.

4. Customer Cooperation

• Customer shall enable safe access and working conditions.
• Customer shall inform of all hazards, third-party interventions, and provide necessary facilities and permissions.
• Technical and logistical support shall be provided at the customer’s cost.

5. Service Fees

• Prices are net, based on current rate lists or quotations.
• Travel time, equipment usage, accommodations, and other direct costs are charged additionally.
• Payment is due within 30 days of invoice, unless otherwise agreed.

6. Maintenance Agreements

• Include one preventive check annually (visual, functional, parts inspection).
• Spare parts are invoiced separately.
• Agreements renew automatically unless terminated 3 months prior to expiration.

7. Standby Services

• Include phone-based support within agreed hours.
• On-site troubleshooting is billed separately.
• Contracts renew annually unless terminated in advance.

8. Delays & Force Majeure

• CranexPro is not liable for delays due to force majeure.
• Services may be rescheduled or canceled in such events.

9. Liability

• CranexPro is liable only for willful misconduct and gross negligence.
• No liability for indirect or unforeseeable damages.
• Customer is responsible for ensuring equipment does not infringe third-party IP rights.

10. Termination

• Contracts may be terminated for cause, including insolvency or significant breach.

11. Confidentiality & IP

• All service documentation remains property of CranexPro.
• Confidentiality must be maintained for at least 2 years after contract ends.

12. Legal Jurisdiction

• Applicable law: Republic of Latvia (excluding CISG).
• Place of jurisdiction: Riga, Latvia.

For any questions or concerns, contact us at info@cranexpro.com